What to Look for in a Property Manager ? 

As the Australian rental market continues to yield higher returns for investors, you might be in the process of weighing up whether or not to hand off one (or several) of your investment properties over to a property manager.  

With the right partner by your side, there’s an excellent argument for doing so. They’ll help you navigate the complexities of the market, maximise your rental returns, and ensure the long-term success of your investment. But what exactly should you be looking for in a property manager in 2024? 

Let’s explore what it takes to find the perfect property manager for your investment property this year.  

Assess Their Communication Skills 

Effective communication is the cornerstone of successful property management. As a property investor, you need a manager who keeps you informed, responds promptly to your inquiries, and maintains open lines of communication with your tenants.  

When assessing a potential property manager’s communication skills, pay attention to how they interact with you during your initial conversations. Are they professional, friendly, and attentive to your needs? Do they take the time to understand your goals and preferences? Ask about their preferred methods of communication and how frequently you can expect updates on your property.  

A property manager who communicates responsively, clearly, and proactively is a valuable asset to your investment journey. 

Evaluate Their Local Market Expertise 

In-depth knowledge of the local rental market is essential for maximising your investment returns. A property manager who understands the nuances of your specific area can provide invaluable insights into rental trends, tenant preferences, and competitive pricing strategies. 

To assess a property manager’s local market expertise, ask targeted questions about the current rental landscape in your area. Inquire about vacancy rates, average rent prices, and the types of properties that are in high demand.  

A well-informed property manager should be able to provide you with knowledgeable and data-driven insights and recommendations tailored to your specific property. They should also possess detailed knowledge of local regulations and bylaws that may impact your investment, ensuring that you remain compliant and protected. 

Investigate How They Leverage Technology to Save You Time and Money 

An effective property manager maximises rental income and saves you valuable time and money by handling tiresome admin. One way they can achieve this is by leveraging technology to streamline processes and enhance efficiency. 

When evaluating potential property managers, inquire about their use of online portals and digital tools. A comprehensive online platform allows you to access important documents, track rent payments, and communicate with your property manager seamlessly. It also enables tenants to submit maintenance requests and pay rent electronically, reducing the risk of delays and missed payments.  

A property manager effectively leveraging technology like this can minimise your administrative tasks and free up your time to focus on high-value activities that contribute to your bottom line. 

Gauge Their Conflict Resolution and Customer Service Prowess 

Inevitably, challenges will arise during the course of managing your investment property. From maintenance issues to tenant disputes, a skilled property manager must be adept at problem-solving and conflict resolution

When assessing a property manager’s problem-solving abilities, ask about their experience handling difficult situations. Request examples of how they have successfully navigated tenant complaints, repairs, or legal issues in the past. A property manager who can think critically, act decisively, and find creative solutions to problems is invaluable in protecting your investment and maintaining positive tenant relationships. 

Additionally, consider the property manager’s approach to customer service. Do they prioritise the needs of both you and your tenants? Are they empathetic and professional in their interactions? A property manager who provides exceptional customer service can foster long-term tenant satisfaction, reduce vacancy rates, and ensure a stable rental income stream for your investment. 

Understand Their Fee Structure and Services 

When selecting a property manager, it’s crucial to clearly understand their fee structure and the services included. Property management fees can vary significantly, with some managers charging a flat fee and others a percentage of the rental income.  

Flat fees provide predictability, while percentage-based fees incentivise the manager to achieve excellent rental yields. However, it’s essential to clarify what services are included in the fee and if there are any additional charges for specific tasks, such as marketing, lease renewals, or property inspections. 

When comparing fees, consider the value you’re receiving for the money you pay. A property manager who charges a higher fee but provides comprehensive services may be worth the investment. In comparison, a lower fee could come at the cost of reduced service quality or hidden charges.  

It’s up to you to weigh up the potential long-term impact on your investment returns. Just keep in mind a property manager who effectively minimises vacancies, secures high-quality tenants, and maintains your property to a high standard can contribute to greater profitability in the long run. 

Verify Their Industry Knowledge 

The real estate industry constantly evolves, with new regulations, market trends, and best practices emerging regularly. To ensure the success of your investment, it’s crucial to work with a property manager who keeps their finger on the pulse of what’s happening around them.  

When evaluating potential property managers, look at whether they attend industry conferences, workshops, or training sessions to stay informed about the latest changes and innovations. Are they members of professional organisations that provide access to resources and networking opportunities? 

A property manager who invests in their own education and growth is better equipped to provide you with valuable insights and recommendations. They can help you navigate complex legal and regulatory requirements, mitigate potential risks, and identify opportunities for growth and optimisation.  

Choosing the Right Property Manager for Your Investment Journey 

Selecting the right property manager is a critical decision that can significantly influence the performance of your investment property. By assessing them on the crucial attributes laid above, you can identify a partner who aligns with your goals while delivering exceptional value for money.  

At Living Property Management, we pride ourselves on embodying these essential qualities. Our team of experienced professionals is dedicated to providing exceptional service and maximising the potential of your investment property. Our in-depth local market knowledge combined with our proactive, technology-led approach positions us well to navigate the challenges and opportunities of the current rental market on your behalf.  

If you want to start property investing the easy way, get in touch today to experience the Living Property Management difference. We’re available during office hours at 1300 885 624 or feel free to browse the rest of our website to learn more about how we can help you achieve your property investment goals in 2024 and beyond.